In case you aren't not a refugee from my two-year runup to this blog, The Gersh Report(now retired), let me tell you a bit about me.
A 15 year marketing professional, former college English teacher, radio producer and camp director, I've spent my adult career trying to figure out how to make the corporate culture more lifelike, both from a quality perspective, but also in an outbound way. That is, I try to communicate with customers like they are real people - not eyeballs, clickstreams, or wallets.
Tune in for more soon. I'm starting a new job at the end of the month.