Every once in a while, if you have a good product and a responsible company and things are going well, you may receive an unsolicited compliment from your customers. It might be a note, a phone call or a quick email just to say "Thanks. You do everything you said you'd do and we're pleased with the result."
Even more rare is the time where someone singles you out publicly, on a blog, for exceeding their expectations. Dale Wolf did that on his blog, recently, and it inspires us to work even harder to surpass his and other customers' expectations in the future.
So to Dale, and all the other customers who have expressed their happiness, let me publicly thank you.
And for those of you who are still striving for perfection, and demanding the same from us, know that we want to hear from you, too. And we're right there with you.
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This post hits close to home. Just this week I received an email from a client that I touched base with last week. We had done a project for him last fall that went really well. We were just touching base with him last week since we hadn't spoken for a few months and he sends me this great email this week full of compliments on the work we do and inviting us out to dinner. The kind of thing that just makes you smile.
Posted by: John - Ad Thinkers Marketing Firm | April 2008 at 08:20 PM
It's always great to hear from satisfied customers and colleagues, even if they are not talking about you're company or services -- knowing what makes them happy can provide lasting lessons, or a new direction for customer service programs.
By the way...you really do a great job providing excellent info with this blog!
Posted by: John Gillett | April 2008 at 12:24 PM