Every once in a while, if you have a good product and a responsible company and things are going well, you may receive an unsolicited compliment from your customers. It might be a note, a phone call or a quick email just to say "Thanks. You do everything you said you'd do and we're pleased with the result."
Even more rare is the time where someone singles you out publicly, on a blog, for exceeding their expectations. Dale Wolf did that on his blog, recently, and it inspires us to work even harder to surpass his and other customers' expectations in the future.
So to Dale, and all the other customers who have expressed their happiness, let me publicly thank you.
And for those of you who are still striving for perfection, and demanding the same from us, know that we want to hear from you, too. And we're right there with you.