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September 11, 2008

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John Serrano

Steve,

I attended the webinar and I enjoyed the information you and David shared with us. I own David's book and I will purchase yours as well. Could you answer a quick question?

You went over a formula using the metrics we already know:

I understand what CPL is but there were a few other things that I missed and couldn't write down.

What is:

HR =
ADL =
HSC =

Steve Gershik

Hi there, John.

I posted the formula again here

http://theinnovativemarketer.blogs.com/ideas/2008/09/question-9-a-nu.html

The HR represents the hourly rate (or blended hourly rate) of the person or people you have working on your social media initiatives.

HSC is the hours those people spend contributing to social media sites.

ADL is the average daily leads you bring in (minus the leads you generate from social media initiatives directly).

Hope that helps.

- Steve

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